What is a Configuration Item Any Component that needs to be managed in order to deliver an IT Service. Information about e
What is an Incident An incident is an unplanned disruption or degradation of service. Based on the definition pro
What is a Service Request A request from a User for information, or advice, or for a Standard Change or for Access to an IT
What is a Service Desk The Single Point of Contact between the Service Provider and the Users. A typical Service Desk ma